Advanced filtering for eSurveysPro.com online survey software

NEW FEATURE: advanced filters

Advanced filtering is available for Corporate or above accounts. Besides basic filtering based on answers received to survey questions, we are now offering filters based on country, response date or completion status.

Using the advanced filtering, you can now generate summary reports for a certain period of time and compare the progress with a different period of time.

NEW FEATURE: filtered data download

Corporate or above accounts can download filtered data now. When you need to export your data to CSV or Excel, you have the possibility to export the full data set or select a filter that would be applied and only the data that matches the filter will be downloaded.

Using this feature, you can now download only the responses received is a certain period of time, for example.

Calculate survey scores with our new Rating Scale question

We have released a new feature today, available for Corporate and above accounts: Rating Scale questions.

With a rating scale question it is possible today to rate/evaluate and calculate scores in your survey. A rating scale question in the most general way, looks just like a single choice matrix question that has labels on both left and right sides. However, this can be changed to only have row labels on the left. In the header, rating values can be displayed. The scale values can be any numbers, so you can rate from 0 to 10 for example or from 5 to 1, etc.

The question editor looks like this:

The question in the live survey looks like this:

The report with a rating scale question looks like this:

We have created a sample survey that has 2 rating scale questions (questions 1 and 3): Employee evaluation of the company and supervisor.
The report for this survey can be accessed here: report.

For more details about our online survey software visit www.esurveyspro.com.

New feature: Send confirmation email to user

eSurveysPro.com online survey software tool released today a new feature: send confirmation email to user.

Corporate account holders and above can now automatically send a confirmation email to the respondent when a response is received to the survey. This will only work if the user received an email invitation to answer the survey sent with our tool.

To use this feature, you need to go to “Survey Options” / “Other” tab and check the box under “Send confirmation email to user” section.

Here you also have the possibility to configure the email address, subject and content of the message. The content of the email may include the following variables, each of which will be replaced with the real recipient information in the actual email: #FirstName#, #LastName#, #CustomData1#, #CustomData2#, #CustomData3#.

For more details about online surveys and survey software, visit www.esurveyspro.com.

New feature: report sharing

eSurveysPro.com online survey software tool released today a new feature requested by our users. Premium account holders and above can now share their survey results with other people.

Here is what you need to do to take advantage of this feature:

1) Go to your survey reporting section / summary report.

For example, for our survey “Career Training and Development”, here is how it looks like.

2) Click on the “Share Results” button (see image above).

You will be redirected to a page that looks like this:

3) Check the box that says “Check this box to allow other people to view to your summary report”.

Your report public url will be displayed and you will be able to share that link with whoever you like.

For example, for our sample questionnaire Career Training and Development, here is the public report that we will share with all the respondents.

If you like to share the results of your survey with your respondents right after they answered the questionnaire, you can do that easily: just go to your survey options section and select “Link to the following page” for the survey completion option and use your public report url (like in the image below):

If you need the best survey software available online, visit www.esurveyspro.com.

New features released for the best online survey software

eSurveysPro.com released today a couple of new features requested by our users.

1) Disable save on back

By default, when a user navigates between the pages of a survey, the responses are saved when the user clicks on either “Back” or “Next” buttons. This feature will allow you to disable save and validate when the “Back” button is clicked. The respondent will just be redirected to the previous page.

To control this feature, you need to go to survey options section and check/uncheck the box next to the text “Validate & Save when the ‘Back’ button is clicked”

2) Set the width of the survey page

Before this, the live survey page had a fixed width of 751px. This feature will allow you to choose a different width of the survey page ranging from 200px to 1500px.
To use this feature, you need to go to survey options section / appearance tab and select the width from the drop down.

We will continue to add new features to our survey software to make it the best online survey tool on the market.

Questionnaire templates. Free online survey templates.

eSurveysPro.com offers, besides a free survey tool that you can use to create and deploy complex online surveys, also a large collection of questionnaire templates.

Here are a few interesting links with free questionnaire templates:

Customer satisfaction questionnaire templates
Human resources questionnaire templates
Marketing research questionnaire templates
Services evaluation questionnaire templates
Academic questionnaire templates

You can use all these templates to create and deploy online surveys with eSurveysPro.com. It’s free.

For more information about online surveys and free survey software, visit http://www.esurveyspro.com.

New feature: possibility to control questions visibility

eSurveysPro.com, the established provider of web based survey software designed to help organizations easily collect, understand and manage feedback, launches a new powerful feature: possibility to control survey questions visibility.

The feature will be available for Corporate and Enterprise users. Until now, all questions were always visibile. From now on, users can set a question to be always hidden or to hide when some conditions are met.

Conditions can be based on responses received to single choice, multiple choice or matrix questions located on the previous pages of the survey.

Users that don’t have a Corporate or Enterprise account must upgrade to benefit of this feature or use the already existing Page Skip Logic to jump between pages to avoid the display of some questions.

For more details about eSurveysPro.com features, visit http://www.esurveyspro.com/Features.aspx.

eSurveysPro.com new features

www.esurveyspro.com has released a new feature today. Users have the possiblity to print their survey reports to pdf. The feature was implemented using ExpertPDF Html To PDF Converter library.
The feature is only available for paid accounts.

eSurveysPro.com currently offers 2 subscription types:

BASIC ACCOUNT
($100/year)

– UNLIMITED Surveys
– UNLIMITED Questions
– UNLIMITED Responses
– Professional reports
– Mailing list management
– 1000 email invitations / mo
– Ad-free surveys
– Priority email support
– Data export
– Print reports to pdf
– Email notfications

PREMIUM ACCOUNT
($200/year)

– UNLIMITED Surveys
– UNLIMITED Questions
– UNLIMITED Responses
– Professional reports
– Mailing list management
– 2000 email invitations / mo
– Ad-free surveys
– Priority email support
– Data export
– Print reports to pdf
– Email notfications
– Survey library
– Customizable look & feel
– No esurveyspro logo

Most of the features of eSurveysPro.com continue to remain free: Free survey software.

Customer satisfaction surveys

We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them.

When you conduct a customer satisfaction survey, what you ask the customers is important. How, when , and how often you ask these questions are also important. However, the most important thing about conducting a customer satisfaction survey is what you do with their answers.

How You Ask Whether Customers Are Satisfied

There are many ways to ask your customers whether or not they are satisfied with your company, your products, and the service they received.

You can ask them:

– Face-to-face
As they are about to walk out of your store or office, ask them.

– Call them on the phone
If you have their phone number, and their permission, you can call them after their visit and ask how satisfied they are.

– Mail them a questionnaire
This technique has been used for a long time. The results are predictable.

– Email them a customer satisfaction survey
Be careful to not violate Spam laws

– Email them an invitation to take a customer satisfaction survey

When To Conduct A Customer Satisfaction Survey

The best time to conduct a customer satisfaction survey is when the experience is fresh in their minds. If you wait to conduct a survey, the customer’s response may be less accurate. He may have forgotten some of the details. She may answer about a later event. Her may color his answers because of confusion with other visits. She may confuse you with some other company.

What To Ask In A Customer Satisfaction Survey

There is a school of thought that you only need to ask a single question in a customer satisfaction survey. That question is, “will you buy from me again?” While it is tempting to reduce your customer satisfaction survey to this supposed “essence”, you miss a lot of valuable information and you can be easily misled.

It is too easy for a customer to answer yes to the “will you buy from me again?”, whether they mean it or not. You want to ask other questions in a customer satisfaction survey to get closer to the expected behavior and to collect information about what to change and what to keep doing.

By all means ask the basic customer satisfaction questions:

– How satisfied are you with the purchase you made (of a product or service)
– How satisfied are you with the service you received?
– How satisfied are you with our company overall?

And ask the customer loyalty questions:

– How likely are you to buy from us again?
– How likely are you to recommend our product/service to others
– How likely are you to recommend our company to others.

Also ask what the customer liked and didn’t like about the product, your service, and your company.

How Often Should You Conduct A Customer Satisfaction Survey

The best answer is “often enough to get the most information, but not so often as to upset the customer”. In real terms, the frequency with which you conduct a customer satisfaction survey depends on the frequency with which you interact with your customers. My state renews drivers licenses for five-year periods. It would be silly for them to ask me each year what I thought of my last renewal experience. Conversely, if I survey the commuters on my rapid transit system once a year, I will miss important changes in their attitudes that may be driven by seasonal events.

What To Do With Answers From A Customer Satisfaction Survey

Regardless of how I ask my customers for their feedback, what I ask them in the customer satisfaction survey, and when I survey them, the most important part of the customer satisfaction survey is what I do with their answers.

Yes, I need to compile the answers from different customers. I need to look for trends. I should look for differences by region and/or product. However, I most need to act on the information I get from my customers though the survey. I need to fix the things the customers have complained about. I need to investigate their suggestions. I need to improve my company and product in those areas the mean the most to the most of my customers. I need to not change those things that they like. Most importantly I need to give them feedback that their answers were appreciated and are being acted upon. That feedback can be individual responses to the customers if appropriate, or it can simply be fixing the things that they tell you need to be fixed.

Sample customer satisfaction surveys created with the free survey tool eSurveysPro.com:

Customer Satisfaction with Company

Customer Satisfaction with Product or Service

Customer Satisfaction with Technical Support

Service Cancellation

Motivation and Buying Experience